Ordering & Shipping Information

Shipping Info

We realize that your order is important, so we make every effort to ship your merchandise in a timely and efficient manner. You can assist us by making sure that your order is complete and that all information is accurate. If you have questions about your order, or need a copy of your invoice, please feel free to send an email. You may also call us, toll-free at 1-877-552-6255.

Please note: to ensure prompt delivery we would prefer a physical mailing address as opposed to a P.O. Box for shipments within the Continental U.S.
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Shipping Policy

We make every effort to ship orders the same day when received by 12:00 p.m. Eastern Time, Monday - Friday. Orders received after 12:00 p.m. Monday - Friday are usually processed and shipped the following business day. This applies to orders that are complete and free of credit problems or backorder items. Brother Refresh orders to the Continental U.S. always ship via ground service. Please allow up to seven business days for order delivery.

Restrictions: In residential or outlying areas, orders may be delivered as late as 8 p.m.

• We do not ship on most major holidays such as: New Year's Day, Martin Luther King Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day & the following Friday, or Christmas Day as we are closed.
• Freight rates do change and therefore the shipping rates listed below are subject to change without notice.

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Shipping/Handling Options

Brother Refresh Ink & Toner Auto-Fulfillment service offers FREE ground shipping for orders over $19.99 within the Continental U.S. only.

Shipments to P.O. Boxes are shipped via U.S. Postal Service only.
Shipments to Alaska or Hawaii are automatically shipped via a 2-Day air service and incur a shipping fee regardless of the value of the order.
Shipments to Puerto Rico are automatically shipped via a 2-Day air service and incur a shipping fee regardless of the value of the order.

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Shipping and Handling Rates
Shipments within the Continental U.S. only

Shipments for Alaska, Hawaii and Puerto Rico

**Please note that not all carriers are able to deliver to these areas within two days since delivery schedules are dependent upon the location.

Disclaimer: Our policy and the shipping rates are subject to change without notification.

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International Policy
The Brother Refresh Ink & Toner Auto-Fulfillment service is currently offered in the U.S. only.

Payment Options
For your convenience we accept all major credit cards: Visa, MasterCard, American Express, and Discover.

Applicable Sales Tax

At the present time, sales tax will be collected on purchases sent to addresses in AL, AR, AZ, CA, CO, CT, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NJ, NE, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY. The rate and manner of applying taxes are determined based upon the rates and guidelines in effect at the time of purchase as established by the government(s) presiding over the relevant shipping destination. States may be added or removed from the foregoing list as Brother's corporate presence or the tax laws change.
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Tax Exempt Status

Products offered on this website, Brother Refresh are valid and intended for purchase by end users for personal use, not for resale. Non-profit organizations or individuals/persons eligible for tax exemption will be required to provide us with a valid tax exempt certificate (other than a resale certificate) prior to setting up your account. To fax your Sales Tax Exemption Certificate, please dial 1-800-947-1445 and consult with Customer Service by calling 1-877-552-6255 when setting up your account with Brother Refresh.